Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a casino not on GamStop? Here's how to reach the team behind jonomagic.uk and what happens once your message lands.
How to Reach the Editorial Team
Email is the best way to contact us. Write to [email protected] and a member of the editorial team will read your message personally. We do not rely on automated replies to stand in for a real answer.
Tell us upfront what your message is about — a factual correction, a question about a bonus term, or feedback on a specific casino write-up. That single detail helps us route it to the right person and reply faster.
What We Can Help With
- Questions about our reviews — If a term in one of our casino write-ups is unclear, such as how wagering requirements or game contribution rules work, ask and we'll clarify.
- Corrections — Offer terms, licensing details and payment methods at casinos not on GamStop change often. If something on the site looks out of date, we want to know so we can check it against the operator's current terms.
- Content suggestions — If there's a topic around non GamStop casinos, sports betting, or payments you'd like us to cover in more depth, tell us.
- Partnership or editorial enquiries — If you represent a casino brand or a relevant organisation, introduce yourself and outline what you have in mind. Commercial relationships never decide how we rank or describe an operator.
- Concerns about gambling harm — If you or someone you know is struggling with gambling, mention this in your message. We'll point you towards independent support such as GamCare, and we can explain how GAMSTOP self-exclusion and other blocking tools work if that's useful context.
What Happens After You Send a Message
Every message is reviewed by a real person, not a template response. We aim to reply within two working days, though this can stretch during busier periods. If your query needs input from more than one person on the team, we'll say so and keep you updated rather than leaving you waiting without explanation.
A Note on Accuracy and Independence
Our reviews of casinos not on GamStop, including their bonuses, wagering requirements and payment options, are based on research into publicly available operator terms and, where relevant, on regulatory information. Terms at overseas-licensed casinos can change without notice, so if you've read something on the site that no longer matches what an operator offers, telling us helps keep the guides accurate for other readers. You can see how the current top-ranked sites compare on our best non GamStop casinos guide.
We're not able to intervene in disputes between a reader and a casino, resolve withdrawal delays, or act on a reader's behalf with an operator's customer support team — those matters sit with the casino itself and, where applicable, its licensing authority. What we can do is help you understand what a casino's terms actually mean, and point you towards independent bodies if you need support around gambling behaviour.
Before You Write In
A few quick checks can save time both ways:
- If your question is about a specific casino's bonus terms, have the offer name and the date you saw it to hand.
- If you're reporting an inaccuracy, tell us which page and which detail looks wrong.
- If you need help with a live account issue — a stuck withdrawal, a KYC request, or a complaint — contact the casino's own support team first, since we have no access to individual customer accounts.
Thank you for taking the time to get in touch. Feedback from readers is one of the ways we keep our coverage of non GamStop casinos honest and current.